Privacy Policy

Last Updated: August 1, 2024

Welcome to Escape Quests Ltd ("we", "our", "us"). We are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.escape-quests.co.uk (the "Website").

1. Information We Collect

We may collect and process the following types of information about you:

Personal Identification Information: Name, email address, phone number, and other similar contact details when you contact us or use our services.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.
Usage Data: Information about how you use our Website, products, and services.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our Website and services.
To improve, personalize, and expand our Website and services.
To understand and analyze how you use our Website and services.
To communicate with you, including sending you updates, newsletters, and marketing information (with your consent).
To respond to your inquiries, support requests, and feedback.
To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery.
For Legal Reasons: We may disclose your information if required to do so by law or to respond to legal processes.
Business Transfers: In the event of a merger, acquisition, or any form of asset sale, your information may be transferred as part of the transaction.

4. Your Rights

You have certain rights regarding your personal data, including:

The Right to Access: You have the right to request a copy of the personal data we hold about you.
The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
The Right to Erasure: You can request that we delete your personal data under certain circumstances.
The Right to Restrict Processing: You can request that we limit the processing of your personal data.
The Right to Data Portability: You can request to receive your personal data in a structured, commonly used format and to transmit it to another controller.
The Right to Object: You can object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at info@escape-quests.co.uk.

5. GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) which governs the processing of personal data for individuals within the European Union. We ensure that your personal data is handled with the utmost care and in accordance with GDPR principles:

Lawful, Fair, and Transparent Processing: We process your personal data in a lawful, fair, and transparent manner. We provide clear information about how and why we process your data.
Purpose Limitation: We collect personal data only for specified, legitimate purposes and do not process it further in a manner incompatible with those purposes.
Data Minimization: We ensure that the personal data we collect is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
Accuracy: We take reasonable steps to ensure that the personal data we hold is accurate and up-to-date.
Storage Limitation: We do not retain personal data for longer than necessary for the purposes for which it was collected.
Integrity and Confidentiality: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure.

6. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@escape-quests.co.uk

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